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  1. MUMSHOP Help Centre
  2. Help Center

Help Center

My Account

  • How do I find my order history?
  • Create an Account

Delivery

  • I have received the wrong order / item
  • Has my order been dispatched?
  • Can I pick up my order?
  • Tracking my order and status
  • Missing Item/product

Returns & Exchanges

  • Refund & Returns Policy
  • How long does the return process take?
  • Change of Mind Returns
  • What do I do if my item is faulty or damaged?
  • Can I cancel, update or edit my order?

Payments, Promos, & vouchers

  • How do I redeem a coupon code?
  • How can I pay for my order?

Product

  • Do you price match?
  • Is there a limit on how many items I can purchase?

BESTIE and BESTIE Box

  • Cancel my BESTIE Membership
  • How do I sign up to BESTIE?
  • What is BESTIE Box?
  • What is BESTIE?

Policies, Terms & Conditions

  • Bestie Terms and Conditions
  • Terms of Use
  • PRIVACY POLICY

Stay In Touch

Unit F, 27 Timberly Road
Mangere, Auckland 2022, New Zealand
PH: 0800 020 101
E: support@mumshop.com

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